Refund Policy

Introduction

This refund policy explains the eligibility window, credit-usage limits, processing deductions, and request steps for Baby Dance AI credit packs and subscriptions. By completing a purchase, you agree to the terms below, subject to rights that cannot be waived under applicable law.

Subscription and Payment Terms

Baby Dance AI offers flexible billing options to fit your workflow:

1. Credits - Consumable units that power baby dance video generation and animation processing tasks.
2. Subscriptions - Monthly or annual plans that bundle credits with premium functionality.

All payments are securely processed through trusted third-party providers, and usage is tracked in real time within your account.

Refund Eligibility Rules

While we strive to ensure a seamless experience, please review the following limitations before requesting a refund:

1. Time Limit - Refund requests must be submitted within 3 days of the original purchase date.
2. Credit Usage - Once any purchased credits have been consumed or any subscription benefits have been used, the order becomes ineligible for a refund regardless of the remaining time.
3. Processing Fees - Approved refunds are issued minus any applicable payment processing fees charged by our payment partners.

These rules apply to both one-time credit purchases and subscription renewals.

How to Request a Refund

If you meet the eligibility criteria, please follow these steps to submit your request:

1. Contact Us - Email our support team at support@babydanceai.com.
2. Provide Details - Include your account email, order number, purchase date, and a short explanation of the issue you encountered.
3. Submit on Time - Ensure your email is sent within the 3-day refund window noted above.

Refund Processing

We commit to responding to all refund requests within 3 business days. If we fail to reply within that window, refunds may be auto-approved under our payment partner Creem's policy to protect customers. Our team will review your request and notify you of the decision. If your refund is approved, it will be processed within 24-48 hours after approval. The exact time for funds to appear in your account depends on your payment provider and may vary.

Changes to This Policy

We may update this refund policy to reflect changes in our services or legal requirements. Any updates will be posted on this page, so please review it periodically to stay informed.

Contact

If you have questions about this policy or need help with your request, reach out to support@babydanceai.com. We are always happy to assist you.